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Information Technology Specialist 2, Grade 18 (PEF)

The New York State Education Department (NYSED) is seeking candidates for an Information Technology Specialist 2 position in the Office of Information Technology Services. This position is in the Automation Support Center within the Installation and Troubleshoot Unit. The incumbent of this position will perform installation and troubleshooting support for P-12 offices in the Education Building and Education Building Annex. Duties of this position include, but are not limited to, the following:

  • Respond to Help Desk trouble calls for computer-related problems via phone, remote control, or visits to staff desks in-person;
  • Assist other ITS staff to analyze and resolve problems;
  • Create work orders via the Footprints system and provide updated inventory data;
  • Perform add/change/delete work order requests for software, equipment, new employees, transfers and staff moves, including identifying and copying user data from old to new computer;
  • Deliver new equipment and collect old equipment to be reassigned or recycled;
  • Move computer equipment for staff and office moves;
  • Run anti-virus, spyware detection/removal, and data recovery software on staff computers;
  • Perform the unpacking, configuration/setup, and delivery/deployment of new computer equipment, and coordinate with office staff receiving new computers;
  • Unpack various types of computer equipment and assemble/configure items for setup and delivery;
  • Install and configure software and upgrades according to NYSED standards from NYSED servers and supplied images;
  • Troubleshoot PC, laptop, printer and other hardware (scanner, external drive, etc.) problems;
  • Analyze office computer needs and make recommendations to NYSED managers on how to deploy or redeploy equipment in the most efficient manner; and
  • Evaluate new PC related hardware and software and maintain knowledge in order to be able to set it up and explain to users at a high level how to use it.
Minimum Qualifications: 

Reassignment: Candidates must have one year of permanent competitive or 55b/c service as an Information Technology Specialist 2.

Eligible List Appointment: Candidates must be reachable on the Civil Service eligible list for Information Technology Specialist 2.  If you are on the Civil Service eligible list for Information Technology Specialist 2, you may receive a canvass letter.  You must complete and return it as instructed on the letter.

Section 52.6 Transfer: Candidates must have one year of permanent competitive or 55b/c service in a title SG-16 or above eligible for transfer under Section 52.6 of the Civil Service Law. For information regarding the transfer options of your current title, please visit the Civil Service Career Mobility Office Website.

Section 70.1 Transfer: Candidates must have one year of permanent competitive or 55b/c service as a Supervising Computer Operator.

Conditions of Employment: 

This will be a contingent permanent appointment. Promotions and transfers may change appointees’ negotiating unit.  Applicants should be aware that changes in negotiating units may affect their salary, insurance, and other benefits.  Verification of degree and/or transcripts will be required for all candidates at the time of interview.

*Leads to a maximum salary of $71,980 based on annual performance advances.


Qualified candidates should send a resume and letter of interest by September 2, 2019 to (Email submissions are preferred).  You must include the Box number (PIMS-404/51851) of the position in the subject line of your email and cover letter to ensure receipt of your application.

Grade Level: 
Grade 18
Negotiating Unit: 
Box #: 
Deadline Date: 
Monday, September 2, 2019
Email Address: 
Office of Performance Improvement and Management Services

Office Information

Office of Human Resources Management
NYS Education Department
89 Washington Avenue, Room 528 EB
Albany, NY 12234
Fax (518) 486-5631

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An Affirmative Action/Equal Opportunity Employer